Terms of Service

Agreement to Terms

By accessing or using the services of BTO Braintree Concrete, you agree to be bound by these Terms of Service. These terms apply to all users of our website and services. If you do not agree with any part of these terms, you may not use our services.

Services Provided

BTO Braintree Concrete provides professional concrete contracting services including but not limited to driveways, patios, foundations, decorative concrete, repair work, and related services. All services are subject to availability and may vary based on project scope, location, and scheduling.

We reserve the right to refuse service to anyone for any reason at any time. Service estimates are provided in good faith and may be adjusted based on site conditions, material costs, or unforeseen circumstances.

Pricing and Payment

All prices quoted are estimates and may be subject to change based on actual project conditions. Final pricing will be confirmed in writing before work begins. Payment terms will be outlined in your service agreement and may include deposits, progress payments, and final payment upon completion.

We accept various forms of payment as outlined in your service agreement. Late payments may be subject to additional fees. You are responsible for payment regardless of third-party financing arrangements.

Project Timeline and Scheduling

Project timelines are estimates and may be affected by weather conditions, material availability, site conditions, or other factors beyond our control. We will make reasonable efforts to complete projects within the estimated timeframe and will communicate any significant delays.

You are responsible for ensuring site access and for addressing any site preparation requirements outlined in your service agreement. Delays caused by lack of site access or incomplete preparation may affect project timelines and costs.

Warranty and Guarantees

We stand behind our workmanship and provide warranties as outlined in your service agreement. Warranties cover defects in workmanship but do not cover damage caused by improper use, lack of maintenance, ground settling, freeze-thaw cycles beyond normal expectations, or acts of nature.

To maintain warranty coverage, you must follow recommended maintenance procedures and notify us promptly of any issues. Warranty claims must be submitted in writing and will be evaluated on a case-by-case basis.

Limitation of Liability

BTO Braintree Concrete will not be liable for any indirect, incidental, special, or consequential damages arising from our services. Our total liability for any claim related to our services will not exceed the amount paid for those services.

We maintain appropriate insurance coverage as required by law. Claims for property damage or personal injury should be reported immediately and will be handled through our insurance carrier as appropriate.

Cancellation and Refund Policy

Cancellation terms will be outlined in your service agreement. Deposits may be non-refundable if materials have been ordered or if significant scheduling arrangements have been made. We reserve the right to cancel services if payment is not received as agreed or if site conditions make work unsafe or impractical.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes arising from these terms or our services will be resolved in the courts of Massachusetts.

Contact Information

If you have questions about these Terms of Service, please contact us at:

BTO Braintree Concrete
116 Central Ave
Braintree, MA 02184
Phone: (781) 794-7715
Email: contact@braintreeconcreteco.com